BySide Trip Support
If you have a question or a problem, email us. We usually reply within 2 days.
Contact: ekqlszzzz@naver.com
Tap Settings → Contact us in the app to open an email right away. Including your app version, device model, and what you did on which screen helps us help you faster.
FAQ
How often are exchange rates updated?
Our rate provider (ExchangeRate-API) publishes new rates once a day, and the App downloads them when you're online (about 2 KB). When you're offline, the App uses the last rates it downloaded, and it works out of the box even with no connection thanks to rates bundled with the App. You can see the rate time on the converter screen and under Settings → Exchange rates.
Why is the result different from my bank or card charge?
The App uses mid-market rates. Banks and card issuers apply their own rates plus fees and foreign transaction charges, and card payments are sometimes converted on the day they settle rather than the day you paid, so the amounts can differ a little. Use the App to estimate your travel budget.
How do I add a widget, and can I choose its currencies?
Touch and hold an empty area of the Home Screen, tap Edit → Add Widget, and search for "BySide Trip" to find the trip widget and the rates widget. Touch and hold a widget and choose Edit Widget to change its background color. For the rates widget you can also choose which currencies to show. If you choose none, it follows your destination and the order in the Rates tab. Widgets are currently available on iPhone only.
How do I back up my expenses or move them to a new phone?
Expenses are stored only on your phone. Use Settings → Expense backup → Export backup file and keep the file somewhere safe (a messenger, email, or a cloud drive). On the new phone, choose Import backup and pick that file. Only records you don't already have are added, so importing twice won't create duplicates. For a spreadsheet, use Export to Excel (CSV).
How do I end a trip, and where are past trips?
In the Expenses tab, tap End trip. The trip screen is cleared and your expenses stay under Past trips, further down the Expenses tab, where you can see each trip again or tap Continue this trip to pick it back up. Changing the trip currency starts a separate trip.
How do I edit or delete a record?
In the Expenses tab, tap an expense to edit it, or touch and hold an expense or exchange record to delete it. With VoiceOver, swipe up or down on a record to choose the Delete action.
How do I change the app language?
Go to Settings → Language and choose 한국어, English, 日本語, 简体中文, or 繁體中文. Choose "Use device language" to follow your phone's language.